Bureau des Truffes — Records

Terms of Use

These terms govern the use of the Truffe app, the truffe.pro website, the public scan portal and the NFC medallion. By creating an account, you accept them.

1. Operator

Ruben Sà Coelho
Chemin du Chasseron 3 B, 1004 Lausanne, Switzerland
hello@truffe.pro

2. The service

Truffe lets you keep your pets' health records, record your walks, receive reminders, broadcast an alert if your pet goes missing, and pair an NFC medallion with its profile so that a third party can reach you.

The app and the alert network are free. The medallion is a physical product sold separately. Truffe+ is an optional subscription.

3. Your account

You must be able to give valid consent to the processing of your data: capacity of judgement in Switzerland, the applicable age of digital consent in your country within the European Union. Below that age, use takes place under a parent's account through the Household feature. You are responsible for the accuracy of the information you enter and for keeping your credentials confidential. An account is personal; family sharing is done through the Household feature, not by sharing a password.

4. Your content

The photos, text and data you add remain yours. You grant us only the right to host and display them in order to operate the service, including broadcasting your pet's profile card in the event of a lost pet alert or a medallion scan.

You undertake not to post content that is unlawful, hateful or misleading, or content to which you do not hold the rights. We may remove manifestly unlawful content and suspend the account concerned.

5. Truffe+

Truffe+ is offered at CHF 7.90 per month or CHF 29.90 per year, with 14 days of complimentary access. The price displayed in your country prevails.

• The 14 complimentary days are not a subscription trial. They are granted directly by the app, starting from your first recorded walk, with no payment, no App Store transaction and no commitment of any kind. When they end, access to Truffe+ simply stops: it never converts into a paid subscription. A subscription only begins if you expressly purchase one through the App Store.
• The subscription is billed by Apple through your App Store account and renews automatically unless cancelled at least 24 hours before the end of the current period.
• Cancellation is done in your App Store account settings, not in Truffe.
• Refund requests are handled by Apple, under its own terms.

Safety features remain free: broadcasting a lost pet alert, Search Party mode, sighting reports, NFC scan portal. Truffe+ only unlocks convenience features. We commit to never placing the search for a lost pet behind a payment.

6. The NFC medallion

The medallion is a passive chip, with no battery and no GPS. It does not allow a pet to be located: it allows a person who has found the pet to scan it with their phone and access its profile card in order to contact you. Any location recorded is that of the scanning phone, at the time of the scan.

Its operation assumes that a third party finds the pet, has a compatible phone and agrees to scan it. An engraved backup code allows the profile to be looked up from a phone without NFC.

7. Limits of the service — please read

Likewise, the alert network relies on the presence of other users nearby and on their response. We guarantee neither effective broadcasting nor that a pet will be found.

Reminders depend on your device's notifications: if you disable them, or if your phone is switched off or out of network coverage, they may not reach you.

8. Availability

We do our best to keep the service accessible, without any guarantee of continuous availability. Interruptions for maintenance or technical incidents may occur.

9. Liability

We are liable in the event of wilful misconduct or gross negligence, as well as in cases where the law does not allow liability to be limited, in particular injury to life or bodily integrity. Outside these cases, our liability is limited to the amount you have paid us over the past twelve months.

Mandatory provisions of Swiss consumer law remain reserved.

10. Termination

You may delete your account at any time from the app, Profile tab, My data section. Deletion is permanent. We may suspend an account in the event of a serious breach of these terms, after informing you where possible.

11. Changes

We may amend these terms. Any substantial change will be announced in the app before it takes effect. If you do not agree with it, you may delete your account.

12. Governing law

Swiss law. Place of jurisdiction: Lausanne, subject to the mandatory forum of the consumer's domicile.

Truffe — truffe.pro · Privacy Policy · Version française · Versión en español · hello@truffe.pro